GENERAL TERMS AND CONDITIONS OF USE
“LOOMEE P.C.”
1. PREAMBLE
This Website, https://theloomee.com, constitutes the online presence of “LOOMEE P.C. Private Company (P.C.)”, with the trade name “LOOMEE”, registered with the General Commercial Registry (G.E.MI.) under registration number 192995803000, with Tax Identification Number (TIN) 803247692 and registered office at 1 Ermou Street, Metamorfosi, North Athens, 14452, Greece, hereinafter referred to as the “Company”.
The Website operates for the purpose of presenting the Company’s services online, making baby equipment available for rental, and enabling two-way communication between the Company and Providers, as well as visitors/users, hereinafter referred to as “Customers”, in relation to matters concerning the Company’s activities and services.
By using the Website, each Provider and Customer is deemed to have read, understood, and fully and unconditionally accepted these Terms of Use, to be bound by them in their entirety, and to undertake to comply with them.
If any Provider or Customer does not agree with one or more of these Terms, they must refrain from any use of the Website and from carrying out any transaction through it.
These Terms are intended to comply with applicable Greek and European Union law. Providers and Customers acknowledge the Company’s right to amend provisions of these Terms, to the extent that such amendments do not concern mandatory legal obligations of the Company and do not affect situations or transactions already completed.
Accordingly, in fulfillment of its obligation to inform and safeguard Providers and Customers of the Website, the Company provides the following information.
2. GENERAL TERMS AND INFORMATION
The purpose of the Company is to provide services online and, in particular, to present, offer, and facilitate the rental of baby equipment.
The Company provides Providers and Customers with services, webpages, options, various communication tools, e-commerce services, product rental and service-related functionality, audiovisual material, advertisements, and other features.
Existing services and any new services introduced in the future are subject to these Terms of Use unless expressly stated otherwise.
The Company aims to provide Providers and Customers with the best possible service.
The Website enables Customers and other internet users to obtain immediate information regarding products available for rental and to rent such products electronically.
3. PROTECTION OF MINORS
Visitors/users of the Website who are minors may not access its services unless they are under the supervision of a parent, legal guardian, or custodian.
A Customer may validly enter into a rental agreement through the Website only if legally capable of contracting in accordance with the Greek Civil Code, including being at least eighteen (18) years of age and not being subject to full, partial, or auxiliary judicial support in relation to entering into a rental agreement.
The Company reserves the right to seek from the supervising parent, guardian, or custodian any amounts arising from bookings made by persons who lack legal capacity.
4. COMPANY LIABILITY – LIMITATION OF LIABILITY – DISCLAIMER
The Company is committed to the accuracy, truthfulness, and completeness of the information presented on https://theloomee.com concerning its identity and transactions conducted through the Website, subject to technical or typographical errors that may have escaped its attention, occurred unintentionally, or resulted from interruptions to the Website due to force majeure.
The Company may correct such errors at any time after becoming aware of them.
Acting in good faith, the Company shall not be liable or bound by errors in product characteristics or photographs displayed on https://theloomee.com and cannot guarantee that errors will not occur during the entry or updating of product characteristics and/or photographs, whether due to human error or inaccurate information supplied by Providers.
To the extent permitted by applicable law, the Company disclaims all express or implied warranties as to the accuracy of information contained anywhere on the Website.
Although each product is presented as fully as reasonably possible, differences in web browsers or screen resolution may cause products offered for rental on the Website to appear different from the actual products with respect to color shades or visual representation.
The Company shall have no liability for such discrepancies.
Images and colors are for illustrative purposes only. Weights, dimensions, and capacities, where provided, are approximate.
For further clarification, Customers may contact hello@theloomee.com.
The Company cannot guarantee that human errors will not occur when a product price is entered or updated.
Product prices may change at any time; therefore, the User is responsible for reviewing the final rental price before completing a booking.
The Company shall not be liable for delays in the performance of an order that are not attributable to its fault or that result from force majeure.
Examples include, without limitation, strikes, availability problems or failures by Providers, transportation disruptions, governmental or legislative actions, acts of terrorism, war, and natural disasters.
In each such case, the Company shall be entitled to a corresponding extension of time for the performance of its obligations.
The Company has implemented all measures considered necessary under normal practice to provide a high level of security and protection for the Website and its own systems and undertakes to update the Website’s protection systems and maintain anti-malware protection.
However, given the nature of the Internet, the Company does not guarantee that the Website will be free from viruses and shall not be liable for damage to a User’s equipment, software, files, or other property caused by a virus or any other form of malicious software.
The Website and its content are provided on an “as is” basis.
The Company uses reasonable efforts to ensure accuracy, completeness, and proper operation but does not warrant the absence of errors, inaccuracies, or technical problems.
The Company and its partners shall not be liable for any damage suffered by a User or third party as a result of unlawful or improper use of the Website by a User or third party in violation of these Terms of Use or applicable law.
The Company shall not be liable for any material or non-material, indirect, incidental, or consequential damages arising from the use of, or inability to use, the Website, nor for service interruptions, transmission problems, technical malfunctions, viruses, malicious software, or other harmful technological interference, even if the Company has been advised of the possibility of such damages.
The Company shall also not be liable for any content, information, opinion, statement, or other material posted, published, or distributed by Users or third parties through the Website, including errors, omissions, inaccurate, unlawful, or misleading information originating from them, or for any damage arising from the use of such content.
Each User or third party is solely responsible for the content they post or distribute.
Users acknowledge and agree that they use the Website at their own risk and that the Company shall not be liable for unlawful, offensive, abusive, or harmful conduct by other Users or third parties, or for any resulting damage or infringement of rights.
5. USER RESPONSIBILITY
The User uses the Website at their own risk, in accordance with these Terms of Use and any instructions issued by the Company and posted on the Website, solely for the purposes stated in the Preamble.
Any other use of the Website is prohibited.
In particular, the User must refrain from:
- Sending, publishing, emailing, transmitting, or otherwise making available any content that is unlawful, harmful, defamatory, threatening, vulgar, obscene, offensive, harassing, or racist; infringes the personality rights or Personal Data of others; or expresses hostility or discrimination of any kind.
- Causing harm to minors in any manner.
- Falsely representing the Customer’s identity or making misleading statements.
- Falsifying or altering Customer identifiers.
- Sending, posting, emailing, or otherwise transmitting content that contains malicious software, files, or programs designed to interrupt, damage, or destroy the operation of computer software or hardware, or that infringes patents, copyrights, trademarks, or other rights of third parties.
- Posting, publishing, sending, transferring, or otherwise making available content by a person who is not legally entitled to make such content available.
- Intentionally or unintentionally violating any applicable national, European Union, or international law.
- Interfering in any way with the privacy or rights of third parties, including collecting or storing Personal Data relating to other Customers.
The Company reserves the right to remove, without prior notice, any content that violates these Terms of Use.
The User shall be liable for any damage suffered by the Company as a result of the User’s acts or omissions or any unlawful, contractual breach, and/or improper conduct in connection with the use of the Website.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
All content of the Website, including, without limitation, text, images, graphics, photographs, logos, software, and design, constitutes the intellectual property of the Company or third-party rights holders and is protected by applicable Greek, European Union, and international law.
The User’s use of the Website and its content does not create or grant any right to the User in product designs, works, elements, or materials incorporating intellectual or industrial property rights of the Company or third parties and made accessible through the Website.
Any use of the Website or its content by a User or third party for profit is prohibited, including, without limitation:
- retransmission, publication, adaptation, distribution, communication to the public, deletion, printing, copying, or downloading/storage of any content
- reproduction of Website content for commercial or other purposes.
Imitation, falsification, or alteration of the Website or its content, in whole or in part, in any form or by any means, is also prohibited.
In particular, Users are prohibited from:
- extracting or reusing all or a substantial part of the Website database
- performing acts that conflict with the normal exploitation of the database, prejudice the legitimate interests of its rights holder, or cause harm to holders of intellectual property or related rights
- engaging in any act intended to decompile, reverse engineer, or reconstruct the source code of the Website software
- gaining unauthorized access to any software, system, individual computer, computer network, and/or file of the Company
- hacking the Website or otherwise attacking the Company’s systems
- circumventing technological measures implemented to prevent acts not authorized by the Company
- falsifying or imitating the Company’s or any third party’s trademarks, corporate names, distinctive signs, designs, or models displayed on the Website
- removing or modifying these Terms of Use or any other electronic text posted on the Website concerning the protection, use, or ownership of industrial or intellectual property rights.
Display of such distinctive signs on the Website does not constitute a transfer, assignment, license, or grant of any right to use them.
Publication by a third party of photographs from the Website in other electronic or printed media is permitted only if such photographs are not used for profit, are not altered or falsified, always identify their source, and are used in a manner that does not infringe the intellectual property rights of the creator or any third party.
In the event of any actual or threatened infringement of industrial property, intellectual property, or related rights, including the special rights of the creator/developer of the Company’s Website and the rights of third parties, the relevant rights holders may seek the civil, administrative, and criminal remedies or sanctions provided by law.
7. SECURITY
The Company is committed to safeguarding the security of data collected in relation to Users of the Website.
For this purpose, https://theloomee.com has implemented appropriate measures designed to protect online transactions and uses an SSL (Secure Sockets Layer) security certificate/protocol.
8. MANAGEMENT AND PROTECTION OF PERSONAL DATA
The management and protection of Users’ Personal Data are governed by these Terms of Use, the Company’s Privacy Policy and Cookie Notice, and applicable national and European Union legislation concerning the protection of individuals with regard to the processing of Personal Data, as amended from time to time.
The Company’s Privacy and Data Protection Policy is set out in detail in the separate Privacy Policy section of the Website:
9. LINKS
From time to time, the Company may post links on the Website that direct Users to third-party websites.
The Company is not responsible for the content of such websites, does not control them, and does not necessarily maintain any relationship with their owners.
The Company makes no representation or warranty regarding the quality or accuracy of information contained on third-party websites.
Linking to the Company’s Website from third-party websites is prohibited without the Company’s prior written approval.
10. AMENDMENTS – SUSPENSION OR DISCONTINUATION
The Company may amend these Terms of Use in accordance with applicable law and publish the amended text on the Website.
Amendments become effective upon publication on the Website.
Any amendment shall not apply retroactively to bookings already made by a User.
Continued use of the Website after publication of the amendments constitutes acceptance of the amended Terms.
The Company may modify the content of the Website, add or remove products, services, information, or other elements, and temporarily or permanently suspend or discontinue operation of the Website whenever it considers such action necessary or appropriate.
Users will be informed through the relevant webpage of amendments to these Terms of Use and of any temporary or permanent suspension or discontinuation of the Website.
11. ADVERTISING
The Company shall have no liability for communications or any commercial transaction between a Customer and third parties advertising on the Website.
12. E-COMMERCE
A booking made through https://theloomee.com constitutes the conclusion of a distance rental agreement governed by Greek Law 2251/1994, as amended pursuant to Ministerial Decision Z1-891/2013 (Government Gazette B’ 2144/30.08.2013 – transposing Directive 2011/83/EU), as codified and amended pursuant to Ministerial Decision 5338/2018 (Government Gazette B’ 40/17.01.2018) and Ministerial Decision 85090/2018 (Government Gazette B’ 3519/21.08.2018), and as currently in force following its most recent amendments.
Agreements concluded through the Website are made available in Greek and English.
The Website is required to provide prospective Customers/lessees with information concerning:
- the essential characteristics of the service offered
- the price
- quantity and transportation costs
- value-added tax, where not included in the price
- the method of payment
- the method of delivery and performance.
The Customer/lessee, acting as a prudent consumer, is responsible for inspecting the products provided to them in each case, and such inspection is undertaken at the Customer’s own responsibility and not that of the Website.
13. RENTAL POLICY
The LOOMEE Website operates as an intermediary between lessors (equipment owners), referred to as Providers, and lessees (Users), referred to as Customers.
The Company is not the supplier or manufacturer of the products and shall not be liable for product defects or for their quality, safety, or suitability, provided that it does not have knowledge of unlawful or dangerous content.
If the Company receives notice or otherwise becomes aware of potentially unlawful, misleading, or dangerous content, including through a reporting mechanism, it shall review the matter and, where required, remove or disable access to the relevant content in accordance with Articles 6 and 16 of Regulation (EU) 2022/2065.
The Company applies procedures to verify the basic information of Providers/lessors before they are permitted to post listings or provide services.
In particular, identity information, tax information where required, including Tax Identification Number, and basic payment information are collected and verified to promote the reliability of Users operating on the Platform and reduce the risk of abusive or unlawful activity, in accordance with Article 30 of Regulation (EU) 2022/2065.
13.1 Provider / Lessor Responsibilities
The Provider/lessor is fully responsible for:
- the safety, suitability, and lawful circulation/use of the equipment
- the absence of physical and legal defects
- the accuracy of the listing description
- the proper maintenance, cleanliness, and hygienic condition of the product.
In the event of a defective product, the lessor is responsible for:
- any damage caused by the defect
- compensating the lessee.
13.2 Customer / Lessee Responsibilities
The Customer/lessee is responsible for:
- proper use of the equipment
- avoiding damage caused by misuse
- complying with safety instructions.
The Customer/lessee is not responsible for:
- defects that existed before the rental
- risks that could not reasonably have been foreseen.
13.3 Child Car Seats
With respect specifically to child car seats, the Provider/lessor is required only to demonstrate to the Customer/lessee how the product is to be installed, always in accordance with the manufacturer’s official instructions.
Responsibility for the correct installation of the car seat rests exclusively with the Customer/lessee for the safety of the child, the Customer/lessee, and third parties.
13.4 Rental Period and Return
The rental period begins on the date the equipment is delivered or collected and ends on the predetermined return date agreed upon at the time of booking.
At the end of the rental period, the Customer/lessee must return the equipment on time and in the same condition in which it was received, except for deterioration or changes resulting from the agreed use.
If an item is returned damaged, destroyed, or is not returned at all, the Customer/lessee shall be liable for compensation.
If return is delayed, the Customer/lessee shall owe, for the period during which the product is retained, compensation for use equal to the agreed rental fee.
14. PROVIDER LISTING / CUSTOMER BOOKING / SECURITY DEPOSIT – COVERAGE
14.1 Provider Listing
To list products for rental through the Website, a Provider follows the procedure specified on the Website under the relevant baby equipment listing function.
Registration is completed once, during the first product listing process.
During registration, the Provider must:
- Add information about the products offered for rental.
- Include photographs that accurately represent the product and are not misleading.
- Set the daily rental price.
- Complete the registration process.
14.2 Customer Booking
The Customer/lessee makes the desired booking by following the step-by-step process described on the Website.
Completing a booking constitutes the conclusion of a distance rental agreement, the terms of which the Customer/lessee fully and unconditionally accepts as an integral part of the booking process.
The booking is completed in four (4) steps:
- Delivery address.
- Selection of delivery/collection method.
- Selection of payment method.
- Confirmation and submission of the booking.
If any issue or outstanding matter arises in connection with a booking, the Company will contact the Customer using the contact details provided by the Customer.
If the Customer/lessee does not receive a booking confirmation email or telephone notification, the Customer/lessee must notify the Company without delay, as there may be an issue with the contact details provided.
The Company shall not be liable where the Customer/lessee has entered incorrect contact information and, as a result, communication is not possible.
The Company will never ask a Provider or Customer to enter through the Website or send by email, either during registration or later, credit card details, bank account details, or any other banking data, except where such information is necessary for a refund.
Customers may also subscribe to the Company’s newsletter service to receive updates regarding its activities and products.
At any time after subscribing, a Customer/lessee may request that the Company stop sending such communications by selecting the relevant unsubscribe link in any newsletter email received.
14.3 Security Deposit
At the time of booking, the Customer/lessee may be required to pay a monetary security deposit of two euros (€2) before the rental begins.
The security deposit may be retained in full if damage or a breach of the agreement occurs.
The amount of the security deposit does not limit the Customer/lessee’s liability.
If the damage exceeds the amount of the security deposit, the Customer/lessee will be required to pay the additional amount necessary to fully cover the Provider’s loss.
14.4 Coverage
In the event of complete destruction of a product where repair is impossible, the Company will cover seventy percent (70%) of the product’s current value, and the Customer/lessee will be responsible for thirty percent (30%) of its current value.
The coverage does not apply, and the Customer/lessee bears sole and full financial responsibility for the entire loss or value of the product in the following cases:
- Loss.
- Theft.
- Intentional damage.
15. PRODUCT AVAILABILITY
Availability issues are rare.
However, certain products may occasionally become temporarily or entirely unavailable.
If a product rented by a Customer/lessee becomes temporarily or entirely unavailable, the Company will notify the Customer electronically as soon as the unavailability is identified.
In such circumstances, the Company shall have no further liability.
16. DELIVERY / COLLECTION TERMS
Baby equipment may be shipped throughout Greece.
Unless products are collected from the Provider’s store or residence, or at an agreed meeting point, they will be shipped and delivered to the address specified by the Customer/lessee.
For shipments, the Provider must have the necessary delivery information, including, without limitation:
- the recipient’s full name
- address
- city
- postal code
- telephone number
- email address.
Shipping costs are borne by the recipient (Customer/lessee).
Products are transported at the Customer/lessee’s risk.
The Company shall not be liable for loss of parcels or damage to products during transportation.
In cases of loss or damage during transportation, responsibility for compensation lies with the carrier that undertook the shipment.
By submitting a booking, the Customer/lessee is deemed to agree that, if the equipment is not received due to the Customer/lessee’s fault, the Customer/lessee shall reimburse the Company for shipping and packaging costs.
The Company does not issue refunds for equipment delivered late or returned before the scheduled end of the rental period.
17. PAYMENT METHODS
The Customer/lessee may pay the rental fee by:
- credit card
- debit card
- prepaid card / PayPal
- bank transfer.
18. QUALITY CONTROL AND REPLACEMENT – RETURN OF DEFECTIVE PRODUCTS
The Company offers for rental products listed on the Website by Providers.
The Company endeavors to conduct quality control of available equipment; however, it cannot absolutely guarantee the absence of defects or human error.
The principal characteristics of each product are displayed on the Company’s Website and, in particular, on the relevant product page.
To avoid inconvenience or loss, the Customer/lessee is advised to carefully inspect, upon delivery, the condition, accuracy, and quantity of the rented equipment to identify any apparent defects or omissions, including where a product:
- does not correspond to its description
- is defective
- is unsafe or unsuitable for use.
If a product is visibly defective, the Customer/lessee may refuse delivery and request a refund of any rental fee already paid.
If the Customer/lessee discovers a defect or error after delivery and within twenty-four (24) hours, the Customer/lessee must contact the Company at hello@theloomee.com or submit the Company’s Return Request Form:
In the case of a defective product, the Customer/lessee may:
- request a reduction or non-payment of the rental fee
- claim damages for non-performance of the agreement
- withdraw from the agreement and request a refund.
The Company will request that the Customer return the defective product at no cost to the Customer and, if the Customer so wishes, will arrange for replacement as soon as reasonably possible after the returned product has been received, inspected, and the reported defect verified.
If replacement of the defective product is not possible due to lack of availability, the full rental fee paid will be refunded to the Customer.
19. RIGHT OF WITHDRAWAL – RETURN OF NON-DEFECTIVE EQUIPMENT
Pursuant to Articles 3e through 3ia of Greek Law 2251/1994, as amended by Article 3 of Ministerial Decision Z1-891/2013 (Government Gazette B’ 2144/30.08.2013), concerning distance and off-premises contracts, the Customer/lessee has a right of withdrawal within fourteen (14) days from receipt of the rented equipment, provided that the Customer/lessee has prepaid a rental amount exceeding thirty euros (€30).
19.1 Exercise of the Right of Withdrawal
The right of withdrawal is exercised subject to the following conditions.
To exercise the right of withdrawal, the Customer must inform the Company of the decision to withdraw by means of a clear written statement sent electronically.
The Customer may submit this statement through the Company’s online Withdrawal Form:
Alternatively, the Customer may send a clear written statement by email to:
The withdrawal notice must be made in writing and electronically and may not be made orally or by telephone.
The Company shall send confirmation of receipt of the withdrawal notice promptly after receiving it.
The Customer must return the equipment without undue delay, at the Customer’s own expense, and pay the rental fee accrued up to the date on which the withdrawal notice is submitted.
Subject to these conditions, rental amounts paid by the Customer shall be refunded without undue delay and, in any event, within fourteen (14) calendar days from the date on which the withdrawal notice was submitted.
The Customer must return the product in exactly the condition in which it was received, without opening, tampering with, or damaging its packaging and without partial or full use, together with all accessories and any accompanying documents.
If products are returned damaged or incomplete, compensation may be sought from the Customer, with the amount determined based on the condition of the products.
The relevant claim may be offset, in whole or in part, against amounts otherwise payable to the Customer.
The same applies where the Company determines that the returned product has been materially altered, to the extent that it no longer serves its intended purpose, as a result of the Customer’s acts or omissions.
19.2 Exceptions to the Right of Withdrawal
IMPORTANT: The right of withdrawal does not apply, among other cases, to products that are not suitable for return for health protection or hygiene reasons, particularly where such products have been unsealed after delivery.
In particular, due to their nature, certain baby equipment products offered for rental through the Company’s Website, including without limitation breast pumps, sterilizers, and hygiene products that come into direct contact with an infant or the body, are not suitable for return after delivery for hygiene and public health reasons.
Accordingly, the right of withdrawal does not apply to such products.
20. CANCELLATION POLICY – BOOKING MODIFICATIONS
Customers may cancel a booking in accordance with the following cancellation terms.
20.1 Unconfirmed Bookings
For bookings that have not yet been confirmed by the Provider, the Customer/lessee is entitled to cancel without charge.
20.2 Confirmed Bookings
For confirmed bookings, if cancellation occurs up to and including three (3) days before the rental start date, the booking amount will be refunded, excluding any service or coverage charges where these relate to services that have already been provided or whose performance has already begun.
If cancellation occurs during the final three (3) days before the rental start date, or in the event of a no-show at delivery, NO REFUND will be issued.
21. RETURN AND WITHDRAWAL FORMS
To submit a request for the return of equipment, please complete the Company’s online Return Request Form:
To exercise the right of withdrawal, please complete the Company’s online Withdrawal Form:
The Customer may also contact the Company electronically at:
22. REFUNDS AND COMPLAINTS
Any refund due to the Customer in the event of withdrawal or cancellation will be made using the same payment method selected for the original transaction, unless the Customer has expressly agreed otherwise.
In no event will the Customer be charged a fee for the refund.
If the Customer paid by credit card, debit card, prepaid card/PayPal, or bank transfer, the Customer shall provide, where required in the applicable withdrawal form, the bank account details to which the refund is to be made.
Where withdrawal results from the Provider’s fault, the Provider shall bear the cost of returning the equipment.
Where the Customer withdraws without cause, the Customer shall bear the shipping costs for returning the equipment.
Products shall be returned to the Provider’s store or residence.
To provide the best possible service, the Company allows Customers to submit complaints electronically using the Company’s Complaint Form:
Customers may also contact the Company at:
23. GOVERNING LAW AND JURISDICTION
These Terms of Use are governed by the laws of Greece.
Any dispute arising from the use of the Website or the services provided through it shall be subject to the exclusive jurisdiction of the courts at the Company’s registered office, unless otherwise required by mandatory provisions of applicable law.
Date of Creation / Last Revised: August 17, 2026